Reservation Information

Sugar Creek Gem Mine Reservation Information

Gem Mine Terms & Conditions

Reservation Information

Securing your gem mining experience with sugar creek Gem Mine is easy. To make a reservation, simply call Sugar Creek Gem Mine directly and speak to a member of our knowledgeable team, use our online information request form or simply complete your reservation online. If you are unsure which Gem Mine bucket best fits your needs let our team guide you through the process, ensuring you find the perfect bucket that fits your needs and desires.

Make your reservation as soon as you know your vacation dates! Once we have taken as many reservations as we can accommodate, we will no longer accept reservations. Remember all reservations must be made 24 hours prior to your pick-up date; However, Sugar creek Gem Mine will do everything possible to accommodate last minute reservations.

Cancellation Policy

If for some reason you need to cancel your Gem Mine visit, please notify us as soon as possible. Sugar Creek Gem Mine offers the most flexible cancellation policy in the industry. Mining reservations for groups of less than 14 people can be canceled up to 24 hours before their scheduled gem mining bucket pick up time for a full refund. Groups larger than 15 people can cancel their reservation up to 7 days before their scheduled mining bucket pick up time for a full refund. Unfortunately reservations made inside of the cancellation window will forfeit the full cost of their Gem Mining experience. Sugar Creek Gem Mine will not issue any refunds for guest arriving after their scheduled gem mining bucket pick-up time.

Our cancellation policy applies to every Gem Mining experience we offer and there will be no exceptions. We regret we cannot make exceptions for personal emergencies.

Check In Policy

The arrival time for your Gem Mining experience will be made when you place your reservation. Sugar Creek Gem Mine does offer a variety arrival times for your convenience. No refunds are issued for guests arriving after their scheduled arrival time.

Privacy Policy

Sugar Creek Gem Mine generates a bi-monthly e-mail informing subscribers about upcoming events, current mining conditions and trips that Sugar Creek Gem Mine feels interest you. Your privacy is our utmost concern; you can count on Sugar Creek Gem Mine to never share your e-mail address with any third party company. You can easily unsubscribe from our e-mail newsletter by simply clicking the unsubscribe link, located at the end of every e-mail.